I recently had the pleasure of observing true customer service in action. I was at the spa getting my hair done and an elderly lady, with a beautiful head of white hair, was in a cozy gown, waiting for a massage. I’ll call her “Daisy” because she reminded me of Jessica Tandy in Driving Miss Daisy.
Because she was a little early and waiting for her appointment, Diana at the front desk decided to spend the time chatting and getting to know her better. Now she could have done this from her desk, but no, she chose to come over, and bent down so she was at eye-level with her, and proceeded to chat.
I couldn’t help but hear the conversation and it was touching. They were talking about love and how you have to grab it, no matter what your age, if you are fortunate enough to meet the right person. It turns out that Daisy had got married for the first time at 67 and she was congratulating Diana on her recent marriage at 54.
You could tell that the conversation meant a lot to both of them, and before Daisy left for her appointment, she stroked Diana’s face in a gentle and loving way. After she had gone, I asked how old she was --- 92, and she’d only just moved into a senior’s residence.
That small, touching moment made my day and I am positive it did for both Daisy and Diana. In the hustle and bustle of living our hectic lives, it was a lovely interlude; emphasizing the need to reach out, and just spend a few moments sharing our innermost thoughts – with friends or complete strangers.